Terms of Service
Dr. Moonline & Mr. Moonline Terms of Service
Effective Date: October 1, 2025
Last Updated: January 9, 2026
1. Agreement to Terms
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Moonline, Inc. ("Moonline," "we," "us," or "our") governing your use of the Dr. Moonline and Mr. Moonline AI receptionist services (the "Service").
By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.
2. Service Description
Moonline provides an AI-powered receptionist service that:
- Answers phone calls 24/7 on your behalf
- Responds to SMS messages from your customers
- Provides a website chat widget for customer inquiries
- Schedules appointments and integrates with your calendar
- Sends appointment confirmations and reminders
The Service is designed for healthcare practices (Dr. Moonline) and small businesses (Mr. Moonline) who need professional after-hours and overflow call handling.
3. Account Registration
3.1 Eligibility
You must be at least 18 years old and have the authority to bind your business to these Terms.
3.2 Account Information
You agree to provide accurate, current, and complete information during registration and to update such information as necessary.
3.3 Account Security
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
4. Service Plans and Pricing
4.1 Available Plans
Dr. Moonline: $799/month (Healthcare practices)
Mr. Moonline: $799/month (Small businesses)
4.2 Free Trial
New customers receive a 14-day free trial. No charge will occur until the trial period ends. You may cancel during the trial without obligation.
4.3 Billing
- Subscriptions are billed monthly in advance
- Payment is processed via Stripe
- You authorize us to charge your payment method on file
- Prices may change with 30 days' notice
4.4 Refunds
Moonline does not provide refunds for partial months. If you cancel, you retain access through the end of your current billing period.
5. Fair Use Policy
5.1 Purpose
Moonline pricing is designed for single-location businesses with typical communication volumes. This Fair Use Policy ensures service quality for all customers and prevents abuse by high-volume users.
5.2 Monthly Usage Limits
Dr. Moonline:
Voice Minutes: 1,000 minutes
SMS Messages: 2,500 messages
Chat Messages: 10,000 messages
Proactive Callbacks: 100 callbacks
Mr. Moonline:
Voice Minutes: 1,000 minutes
SMS Messages: 2,500 messages
Chat Messages: 10,000 messages
Proactive Callbacks: 100 callbacks
5.3 Exceeding Limits
If you exceed the monthly limits:
First Occurrence: We will notify you and your service continues uninterrupted
Second Occurrence: We will contact you to discuss your usage needs
Consistent Overage: You will be required to upgrade to Enterprise pricing
5.4 Enterprise Pricing
Customers who consistently exceed fair use limits, operate multiple locations on a single account, or require custom integrations must contact us for Enterprise pricing at [email protected].
5.5. Prohibited Uses
The following are strictly prohibited and may result in immediate termination:
- Operating multiple business locations under a single subscription
- Reselling or sublicensing the Service
- Using the Service for automated marketing or spam calls
- Intentionally generating artificial usage
- Sharing account credentials with unauthorized parties
6. Customer Responsibilities
You agree to:
- Provide accurate business information for AI training
- Keep your knowledge base current and accurate
- Inform your customers that calls may be handled by AI
- Comply with all applicable laws regarding call recording and SMS consent
- Use the Service only for legitimate business purposes
7. SMS Communication and Consent
7.1 Appointment Notifications
The Service sends SMS messages to your customers for:
- Appointment confirmations
- Appointment reminders
- Pre-call notifications ("Is now a good time to talk?")
7.2 Customer Consent Collection
When your customers interact with the Moonline AI receptionist:
- During phone calls, customers verbally consent to receive SMS notifications when booking appointments
- During website chat, customers consent by providing their phone number for appointment booking -
- Via SMS, customers who initiate text conversations consent to receive responses and appointment-related messages
7.3 Opt-Out
All SMS messages include instructions to reply STOP to unsubscribe from future messages. Customers may also opt out by informing your business directly.
7.4 Message Frequency and Charges
Customers typically receive 1-3 messages per appointment. Standard message and data rates may apply based on their carrier plan.
8. AI Limitations and Disclaimer
8.1 AI Accuracy
While we strive for accuracy, the AI may occasionally:
- Misunderstand caller requests
- Provide incomplete information
- Fail to handle complex or unusual situations
- You are responsible for monitoring AI performance via the dashboard and updating your knowledge base as needed.
8.2 Not a Replacement for Professional Advice
The AI receptionist provides scheduling and information services only. It does not provide medical, legal, financial, or other professional advice.
8.3 Emergency Situations
The Service is not designed for emergency situations. Callers with emergencies should be directed to call 911 or appropriate emergency services.
9. Intellectual Property
9.1 Moonline Property
The Service, including all software, algorithms, designs, and documentation, is owned by Moonline and protected by intellectual property laws.
9.2 Your Content
You retain ownership of your business information, knowledge base content, and customer data. You grant Moonline a license to use this content to provide the Service.
8.3 Emergency Situations
The Service is not designed for emergency situations. Callers with emergencies should be directed to call 911 or appropriate emergency services.
10. Data and Privacy
Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
11. Service Availability
11.1 Uptime Target
We target 99.9% uptime for the Service. Scheduled maintenance will be announced in advance when possible.
11.2 No Guarantee
We do not guarantee uninterrupted service. Factors outside our control (internet outages, third-party service disruptions) may affect availability.
12. Limitation of Liability
12.1 Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
12.2 Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOONLINE SHALL NOT BE LIABLE FOR:
- Indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, or business opportunities
- Damages exceeding the fees paid by you in the 12 months preceding the claim
13. Indemnification
You agree to indemnify and hold harmless Moonline, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any third-party rights
- Content you provide to the Service
14. Termination
14.1 Termination by You
You may cancel your subscription at any time through the dashboard or by contacting support. Cancellation takes effect at the end of your current billing period.
14.2 Termination by Moonline
We may suspend or terminate your account immediately if you:
- Violate these Terms
- Fail to pay fees when due
- Engage in fraudulent or illegal activity
- Abuse the Fair Use Policy after warning
14.3 Effect of Termination
Upon termination:
- Your access to the Service ends
- Your phone number may be released after 30 days
- You may request data export within 30 days of termination
- We may delete your data after 30 days
15. Dispute Resolution
15.1 Informal Resolution
Before filing any formal dispute, you agree to contact us at [email protected] and attempt to resolve the dispute informally for at least 30 days.
15.2 Arbitration Agreement
Any dispute not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. Arbitration shall take place in California, and the arbitrator's decision shall be final and binding.
15.3 Class Action Waiver
YOU AGREE TO RESOLVE DISPUTES ONLY ON AN INDIVIDUAL BASIS AND WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION.
16. General Provisions
16.1 Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and Moonline.
16.2 Modifications
We may modify these Terms at any time. Material changes will be communicated via email at least 30 days before taking effect. Continued use constitutes acceptance.
16.3 Governing Law
These Terms are governed by the laws of California, without regard to conflict of law principles.
17. Contact Information
General Inquiries: [email protected]
Billing Questions: [email protected]
Enterprise Sales: [email protected]
Legal Matters: [email protected]
Mr. Moonline LLC - Providing world-class AI reception services for healthcare practices and small businesses.